8 Ways to upskill your call centre team before year-end

29 Nov 8 Ways to upskill your call centre team before year-end

As we’re heading into the 2017 home-stretch, many companies will be concerned about hitting those final sales figures. Apart from being a tough year financially, traditionally sales tend to lag behind at this stage. But there is hope. For a South African call centre, November is the busiest month of the year, so to get in on the action, it’s only appropriate for Olico to provide a few tips on how to upskill your call centre agents.

Article as appeared on RedZone.co.za on 24 November 2017.